 It's perfect for scheduling and tightly controlling the work of trades people, sales people - anyone working unsupervised in the field |
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| Call Centre Operators are forced to get critical information (backup phone number, where'd you get our phone number? email address, etc) - you customise these mandatory fields |
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| Field Service People totally report on jobs immediately they're done |
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| These notes are available for all future FSPs who call on that customer |
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| Special notes about a customer (beware of the dog, don't accept a cheque, knock and wait because they're in a wheelchair etc) appear every time a job is scheduled for that customer |
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| The original source of acquisition of a customer (radio ad, vehicle signage, word of mouth, $500 ad in Daily Post 18th June 2007, search engine etc) appears every time a job is scheduled for that customer so you can see how effective your various marketing efforts really are |
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| New customers receive an immediate "welcome" email (which "white lists"
future emails from you - you customise the email) |
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| Customers automatically receive an email from you 1 year after your last visit (the date keeps changing for regular customers) - you customise the email - you're advised each day who got these emails |
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| You can customise special broadcast emails to all customers or special groups of customers you create any time you want |
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| FSPs see emergency messages immediately after the job they're on now |
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| You're advised the moment the FSP sees your message (and the FSP can reply) |
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| FSPs also see new jobs which have been scheduled immediately after the job they're on now |
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| FSPs "tick a box" on the screen as they leave for their next job, so you know exactly when they left a particular suburb headed for another suburb and you're able to very accurately predict their arrival time |
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| Your customers immediately recognize your business as efficient and professional |
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| Your Field Service People get to simply do their "unsupervised" work right "without anyone hassling them" |
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| Your Operations Centre knows exactly what's going on all the time |
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| You get comprehensive reports on every aspect of your field service business |
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| Your Marketing People will love the detailed, valuable data in the reports |
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| Your Sales Managers will rave about the highly flexible Customer Relationship Management features |
