 It’s impossible for multiple Call Centre Operators to double book the same time slot. |
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| New jobs are booked in real time. |
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| Field Service People only see their own bookings. |
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| Field Service People only have access to customer records for current jobs. |
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| An exception to the above is: Field Service People can access Previous Call Histories for jobs. |
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| Emergency messages can be sent to Field Service People. |
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| Field Service People update and report on all jobs on completion/on-the-fly. |
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| Original Source of Jobs recorded for marketing purposes. |
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| Special Customer Notes appear on all bookings for that customer. |
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| Beautifully presented reports to be printed or emailed. |
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| The Customer Relationship Manager (CRM) automatically sends an HTML email to all new customers (thereby White Listing email from you). |
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| The CRM automatically sends an HTML email to all customers one year after the last time you visited them (the scheduled date keeps changing with additional visits). The CRM broadcasts HTML emails any time you want to your choice of All customers, Customers in a Group you create and name, Selected customers. |
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| BonzaDat is constantly improved and automatically updated. |
